More bookings.More returning clients.More revenue.
Lumè gives your med spa the tools to turn more leads into appointments, bring clients back automatically, reduce no-shows and grow revenue, all from one platform.
- AI booking
- Automated follow-ups
- Memberships
- Marketing
- Payments
- Clinical EMR
- Reporting
HIPAA-readyBAA includedLive in 2–4 weeks
- client records
- 10,000+
- appointments
- 4,500+
Managed in Lumè by aesthetics and wellness teams, including Manhattan Laser Spa, Made Medical and Skilled Visits.
Your med spa may be losing revenue you don’t see.
It usually isn’t a demand problem. Money slips out between the inquiry, the calendar and the next visit, in gaps nobody on a busy team has time to watch.
- 01
Missed leads
Someone texts after hours, or while the front desk is with a client. Nobody answers in time, and they book somewhere else.
Every unanswered lead is revenue walking away.
- 02
Empty appointments
A client cancels the morning of, and the slot sits empty all day because nobody had time to fill it.
Empty provider time is revenue you can’t get back.
- 03
Clients who never rebook
A client loved her treatment. Nobody followed up when she was due, so she went quiet.
Your next appointment may already be in your client list.
- 04
No-shows
A high-value appointment doesn’t show, and an hour of a provider’s day goes unused.
Protect your calendar before a no-show costs you.
Lumè is built to close these gaps automatically.
What are these gaps costing you?
Put in your own numbers. They stay in your browser.
$8,113a month
$97,356 a year, from your own numbers.
- Empty appointments$5,250
Text reminders clients confirm by reply, and deposits on online booking.
- Unanswered inquiries$2,100
The AI text agent replies with open times and books the one they pick.
- Front-desk time$763
Reminders and consent forms go out with the booking, without anyone sending them.
This multiplies out the numbers you entered. It isn’t a promise of what Lumè recovers; the demo shows what it does about each gap, on your own menu.
Built to grow every part of your revenue.
More of your inquiries booked, more of your bookings kept, more of your clients back, and more revenue you can count on every month.
Turn more leads into appointments.
Never let a lead go cold. When someone texts your spa, Lumè’s AI replies with times a provider really has open and books the one they pick, even at 9 PM or while your front desk is busy.
- 1New inquiry
- 2AI conversation
- 3Open times offered
- Appointment booked
- Checks your real calendar
- Only offers times a qualified provider has free.
- Books from a one-digit reply
- The client replies 1 or 2 and it’s on the calendar. It reschedules the same way.
- Answers the easy questions
- Services, prices and hours, from your own menu.
- Knows when to hand off
- Anything clinical, sensitive or unclear goes to your team.
On Pro and Enterprise. We set it up with you on your own services before it goes live.
Today 9:14 PM
Hi! Do you have anything for Botox this Thursday?
Hi Jenna! Sarah has two openings on Thursday: 1) 2:30 PM 2) 4:00 PM Reply 1 or 2 to book.
2
You're booked: Botox with Sarah, Thursday Oct 16 at 4:00 PM. See you then! Reply STOP to opt out.
On the calendar · no staff neededKeep your calendar full.
Clients book the moment they’re ready, confirm with one reply, and put a deposit down when you want one. Fewer empty chairs, and fewer surprises the morning of.
- 1Booked online, 10:42 PM
- 2Reminder the day before
- 3Confirmed by reply
- A kept appointment
- Online booking, any hour
- Your booking page takes appointments while you’re closed.
- Reminders that get answers
- A text 24 hours before. Clients reply C to confirm.
- Deposits on online bookings
- Optional, taken when the client books, with the card saved.
- A waitlist and a rebook text
- Full days take waitlist sign-ups, and a missed visit gets a text offering to rebook.
Bring clients back before they book somewhere else.
Every new client costs you ad money. The ones you already have don’t. Lumè texts the clients who are overdue every morning, without anyone remembering to, and shows you the bookings and paid revenue each message earned.
- 1Client goes quiet
- 2Win-back text, sent for you
- 3Books from the link
- Revenue in your report
- Runs every morning
- Turn it on once. It finds who’s due each day.
- Skips the wrong people
- Never texts a client who already has something booked.
- Birthdays and anniversaries
- The same automation for birthday months and first-visit anniversaries.
- Proof it worked
- Bookings and paid revenue, per message, in your marketing report.
Marketing is included on Pro and Enterprise.
Turn loyal clients into recurring revenue.
Create memberships that keep clients coming in while you build predictable monthly revenue. Lumè bills members, refills their credits and applies their pricing, so your front desk never does it by hand.
- 1Client joins
- 2Billed every cycle
- 3Credits refill
- Member pricing at checkout
- Billing that runs itself
- Members are charged on the card on file each cycle.
- Banked credits, if you want them
- Unused credits can carry into the next cycle and redeem at checkout.
- Freezes that end on time
- Pause a membership with a date it resumes on its own.
- MRR you can see
- Members, monthly and annual recurring revenue in your reports.
See each of these running on your own services.
See Lumè in actionEverything that grows your med spa. Finally connected.
Every step lands on the same client record, so nothing falls between the first inquiry and the next visit.
Turn interest into appointments.Booked online at any hour or by the front desk, on every provider’s real calendar.
Swipe or tap a stage to follow Olivia
See your own client journey running in Lumè.
Book a demoKnow exactly where your money is coming from, and where you’re losing it.
Stop running your business on gut feel. Lumè shows the numbers that drive growth, live, with revenue counted from paid invoices so it matches the drawer.
- Revenue by acquisition sourceWhich channels bring clients who pay.
- Revenue by providerWho is driving the month.
- Schedule utilizationBooked hours against hours on the schedule.
- No-show rate by providerWhere the calendar is leaking.
- Repeat rate by providerWho keeps clients coming back.
- Revenue by serviceWhat your menu really earns.
Example figures. Bookings and paid revenue earned by each campaign are on your Marketing page.
Built to grow a med spa. Built to run one, too.
Lumè isn’t salon software with a chart bolted on. Charting, consent and photos are part of the product, so you don’t give up clinical depth to get better business tools.
- Treatment records
- Templates built per treatment, signed by the provider, with changes added as addenda.
- Before-and-after photos
- On the client’s record, with a side-by-side compare.
- Consent with e-signature
- Attached per treatment and sent with the booking. The version she was sent stays on file.
- Provider permissions
- You decide which roles can view or sign a chart.
- The whole client history
- Every visit, form, photo and payment on one record.
- Lot numbers
- Product and lot charted for each injectable, ready for a chart review.
HIPAA-ready
Built to hold protected health information from day one. Not an upgrade tier.
BAA included
A Business Associate Agreement in every contract, on every plan.
Every chart view logged
Staff see what their role allows, and each time a chart is opened, it’s recorded.
Your front desk shouldn’t have to remember everything.
Lumè keeps working after your team clocks out. The follow-ups that slip on a busy day happen on their own, every time.
When
A visit is booked
Lumè
The right consent and intake forms go out with it
When
The day before a visit
Lumè
A reminder text the client confirms with one reply
When
A visit is moved
Lumè
A “moved to” text, and the reminder resets
When
A client misses a visit
Lumè
A text offering to rebook
When
A visit is paid
Lumè
Aftercare instructions are sent
- Pro
When
A client goes quiet
Lumè
A win-back text, every morning, for whoever’s due
- Pro
When
It’s a client’s birthday month
Lumè
A birthday message goes out
- Pro
When
A client texts after hours
Lumè
AI replies with open times and books one
When
A membership renews
Lumè
The card is charged and credits refill
Most of these can be switched on or off for your spa, and we set them up with you during onboarding. Items marked Pro are included on Pro and Enterprise.
See Lumè in actionRun by teams who use it every day.
10,000+ client records and 4,500+ appointments managed in Lumè
Lumè gives our team one place to manage the entire client experience. It’s organized, modern, and actually built for the way a med spa operates.
- Booking
- Memberships and packages
- Card payments
- Client records
“Everything feels more streamlined with Lumè. Our team can stay organized while giving clients a much more seamless experience.”
- Treatment records
- Clinical photos
- Consent and intake
- Memberships
“Lumè has simplified the way we manage our clients and day-to-day operations. It gives our team the visibility and organization we need to keep things moving.”
- Booking
- Forms
- Treatment records
- Payments
One platform instead of five.
Stop stitching together disconnected software to run one business. One login, one client record, one bill.
Instead of
- A booking app
- A texting service
- A forms and e-signature tool
- A separate EMR
- A payments app
- An email marketing tool
- Reporting spreadsheets
Lumè
- Scheduling
- Client CRM
- Clinical records
- Forms and consent
- Payments
- AI texting
- Marketing
- Memberships and packages
- Reporting
- Team and commissions
- No setup fee
- No per-seat pricing
- No HIPAA upgrade tier
- Free migration
- Free data export
We handle the switch. Free, on every plan.
Changing systems is the part most owners dread, so we do all of it. Your data comes with you, your team is trained before the first real appointment, and it doesn’t cost you anything.
- $0
- No migration fee. Ever.
- Every plan
- Starter included, up to 500 client records.
- Done for you
- Our team does the work, start to finish.
- Week 1
We set you up
We build your services, prices, staff and schedules for you. You review it on a call.
- Week 2
We move your data
We import your clients, visit history and future appointments from Zenoti, Vagaro, Acuity, Podium or a spreadsheet export.
- Weeks 3–4
We train your team
We set up your consent forms, connect payments, train your staff, and run both systems side by side before you switch.
- Go live
Business as usual
Future appointments are already on the calendar, so your first day on Lumè looks like any other day.
Timelines depend on how much data you’re bringing. We scope yours on the demo call.
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August 28, 2026 · 6 min readSee what Lumè could do for your med spa.
Take a personalized walkthrough and see how Lumè can help your team capture more opportunities, keep clients coming back, and run your business from one platform. Plans start at $149 a month.
Personalized to your med spa.