The system behind a fully booked med spa.

Lumè books clients while you’re closed, brings back the ones who’ve gone quiet, and keeps every chart, consent form and payment on the same record.

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The Lumè calendar: a day of appointments across five providers

10,000+ client records and 4,500+ appointments managed in Lumè by aesthetics and wellness teams, including Manhattan Laser Spa, Made Medical and Skilled Visits.

HIPAA-readyBAA includedLive in 2–4 weeks

Most med spas run the day across five apps that don’t talk to each other. Lumè puts the calendar, the chart, the checkout and the follow-up on one record, so nothing falls between them.

One system for the whole visit.

From the first text to the follow-up, every step lands on the same client record.

One provider’s week on the calendar

Day, week or month, for one provider or the whole team. Clients book online at any hour, with an optional deposit, and confirm the day before with one reply.

Booking
Built for the treatment room, not adapted from salon software.Injectables, laser, skin and wellness: the charting, consent and permissions a medical practice needs come standard.

Charts and consent on the same record as the booking.

Clinical depth is part of the product, so you don’t trade it away to get better business tools.

A neurotoxin treatment record with injection areas, product and lot
Treatment records
Templates built per treatment, signed by the provider, with changes added as addenda.
Lot numbers
Product and lot charted for each injectable, ready for a chart review.
Before-and-after photos
On the client’s record, with a side-by-side compare.
Consent with e-signature
Attached per treatment and sent with the booking. The version she was sent stays on file.
Provider permissions
You decide which roles can view or sign a chart.

HIPAA-ready

Built to hold protected health information from day one. Not an upgrade tier.

BAA included

A Business Associate Agreement in every contract, on every plan.

Every chart view logged

Staff see what their role allows, and each time a chart is opened, it’s recorded.

Security details

Answers the 9 PM text. Books it, too.

When a client texts after hours, Lumè’s AI replies with times a provider really has open and books the one she picks. Add the AI voice agent and calls after you close get the same treatment.

Checks your real calendar
Only offers times a qualified provider has free.
Books from a one-digit reply
The client replies 1 or 2 and it’s on the calendar. Rescheduling works the same way.
Knows when to hand off
Anything clinical, sensitive or unclear goes to your team.
Every conversation on the record
Text threads in your inbox, calls with full transcripts in your call log.

AI texting is on Pro and Enterprise. The AI voice agent is an add-on on any plan. We set both up with you.

Lumière AestheticsToday 9:14 PM
Client

Hi! Do you have anything for Botox this Thursday?

Lumè agent

Hi Jenna! Sarah has two openings on Thursday: 1) 2:30 PM 2) 4:00 PM Reply 1 or 2 to book.

Client

2

Lumè agent

You're booked: Botox with Sarah, Thursday Oct 16 at 4:00 PM. See you then! Reply STOP to opt out.

On the calendar · no staff needed
How the AI SMS agent works

What happens without anyone remembering.

The follow-ups that slip on a busy day run on their own, after your team clocks out too.

Some of these are switched on per spa. We set them up with you during onboarding.

  • A visit is bookedThe right consent and intake forms go out with itEvery plan
  • The day before a visitA reminder text the client confirms with one replyEvery plan
  • A visit is movedA “moved to” text, and the reminder resetsEvery plan
  • A client misses a visitA text offering to rebookEvery plan
  • A visit is paidAftercare instructions are sentEvery plan
  • A visit is completedA request for a review goes outEvery plan
  • A client goes quietA win-back text, every morning, for whoever’s duePro
  • It’s a client’s birthday monthA birthday message goes outPro
  • A client texts after hoursAI replies with open times and books onePro
  • A client calls after hoursThe AI voice agent answers and books the visitAdd-on
  • A call goes unansweredVoicemail, with an alert to your teamAdd-on
  • A membership renewsThe card is charged and credits refillEvery plan

Run by teams who use it every day.

Customer stories
“Lumè gives our team one place to manage the entire client experience. It’s organized, modern, and actually built for the way a med spa operates.”
Mila A., Manhattan Laser Spa
“Everything feels more streamlined with Lumè. Our team can stay organized while giving clients a much more seamless experience.”
Sean W., Made Medical · Read the story
“Lumè has simplified the way we manage our clients and day-to-day operations. It gives our team the visibility and organization we need to keep things moving.”
Rudy C., Skilled Visits · Read the story

Priced in the open.

Every plan includes the BAA, migration and onboarding done with you, and every plan starts with a demo.

Starter

For solo injectors and new spas

$149/ month

  • Booking calendar and online booking
  • Client records, charts and consent
  • Integrated card processing
  • Text reminders and confirmations

Pro

Most chosen

For established med spas

$349/ month

  • Everything in Starter
  • AI SMS agent that answers and books
  • Email and SMS campaigns and automations
  • Full reporting and commissions

Enterprise

For multi-location groups

from$1,499/ month

  • Everything in Pro
  • Five locations included
  • Unlimited staff
  • A dedicated success manager
  • No setup fee
  • No per-seat pricing
  • No HIPAA upgrade tier
  • Free migration
  • Free data export
Compare plans

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See Lumè with your own menu.

A personalized walkthrough with your services, your providers and the way your front desk works today. Plans start at $149 a month.

Book your demoPersonalized to your med spa.